George Zamfir. Blog.

The Starbucks coffee is good, no doubt about that. Their customer service is even better, here’s why.

It’s 8:40 am, I’m in the Sbux shop (at Church & Shutter) waiting for my tall bold – yeah, I’m really not into the fancy coffees/lattes/cappuccinos stuff. So, I waited for 2,3 minutes and nothing. Usually it doesn’t take them more than 5 seconds, but whatever, maybe they’re out and brewing some new coffee.:D

After another minute or so, one of the baristas looked at me and realized that he forgot my complicated order – the tall bald. He appologized, I said no problem, I wasn’t in such a big hurry even though I had to be at work at @ 9am. He gave me my coffe and this little card:

Again, while I didn’t get mad because I waited a bit I don’t mind this free coffee coupon. And I have a feeling I’ll be ordering something fancier